BAD SERVICE

Very disappointing on my 1st geyser assistance claim to take time off from work after making an appointment with standard bank 2days prier to send the plumber to come out but only to be sitting and waiting for 3 hours while the plumber has been saying his arriving when I phone their call centre. I expected that since I booked for a plumber 2 days ago, I will be put on their priority list to send out a plumber in the morning on that day but till now I'm still waiting, suppose I will be waiting for the wholeday since standard bank insurance think since I have nothing to do, I must wait for them to decide when to assist me.