Bad service
Numerous complaints has been telephonic lodged with SBSA with no assistance .
My bathroom is ruined,it looks like a circus.
See email details below:
I wish to advice that the service I received is unacceptable and unprofessional. The incident was reported on the 8th July 2019 and I reported to the call centre everything that transpired. The pipe burst inside the wall in the bathroom, the damages could be seen inside the bedroom next to the bathroom on the wall. My concern was raised that this could be a result of water damage and I was concerned in the same breath of what the transpiring behind the tiles.
The First Evaluator stated that the problem was inside the wall and had to replace the pipe which was done.
The second Evaluator stated that they would only replace the tiles where the pipe burst which I fail to understand as he is prepared to repaint the wall of the bedroom next to the bathroom that sustained the water damage. My question is why is he not prepared to replace the actual tiles(full wall) as water damages can be seen, the whole bathroom was damaged not partially. Your contractor Donovan advised that I must choose a cheap mosaic tile that is not more than R30.00 as the normal tile is expensive , Donovan and his contractors are only prepared to fix the one side and not the full bathroom ,how is this determined .If you look under the sink you will notice back spots which is mould and that could be hazardous to myself and my kids. And kindly notice that a tile has been cemented or placed onto the basin ,what will happen once removed , damages will occur. According to the contractor they said they are not done but how can you replace one side and leave the reason of the bathroom another colour .
See attached the photos of the mosaic that was laid and water damage can be seen above the tap area on the right side. My concern is that my bathroom now looks like a circus .
My premiums are being paid monthly and are up to date ,the reason for insurance is for in case of a crisis and this is a crisis so where is the problem, no human being would live in a place that looks like its been vandalised and damaged. This is unhabitable .