BAD SERVICE

AFTER SUBMITTING A CLAIM ON 05 MARCH 2019, I WAS CONTACTED AND SBIB MADE AN APPOINTMENT WITH ME FOR 12:00 ON 06 MARCH 2019. I TOOK OFF FROM WORK. WHEN I ARRIVED AT HOME I WAS CONTACTED BY THE SUPPLIER INFORMING ME WE HAVE TO RESCHEDULE. I TRIED TO CONTACT SBIB ON NUMEROUS OCCASIONS, CALL ME BACK, EMAILS, PHONING AND HOLDING ON FOR +20 MINS AND THEN THIS AFTERNOON AT 17:00 BEING TRANSFERRED TO THE THE BANKING CALL CENTRE. WHY IS NOBODY SPEAKING TO ME? THIS IS PATHETIC AS THE LIGHTNING STRUCK OUT MY SECURITY SYSTEMS. I EVEN SENT A MAIL TO THE CUSTOMER SERVICES DEPARTMENT BUT NO REPLY.