Bad service

To whom this may concern, My company restructred, and in addition to this it had an influence on my salary and my credit card going in arrears, the bank handed me over to a debt collecting company, which consultant didn't have a way of speaking with me, they said I needed to make payment arrangement but every time if I give what I can afford she said to me I must pay amount that is not within my reach, the lady was so rude she then just put the phone down in my ear and shortly after that followed a summons, I then went to the customer care number and a lady rep**** please see below.

Good day Mr Buys

Thank you for bringing this matter to our attention and apologies for the delayed response.

Kindly note that we are unable to assist on the matter as it related to the collection agents at the attorney firm.

You need to escalate the relevant parties to their direct reporting lines should you feel threatened at any given time.

We hope that this resolves your immediate concerns regarding this matter.

Please accept our sincere apologies for any inconvenience caused.

I feel disgusted, as I feel they didn't render service to me now I am facing a summons, to people that don't evens hear my side of the story. I never said I am not going to pay my account, but treat customers with respect