LB
Loren B
1 reviews | Active since Nov 2017
30 Nov 2017, 16:44
Bad service
I called their call centre on November 3 2017 about a leak under my bathroom floor. An inspector was sent out and a report sent to Standard Bank Insurance. On November 16, I was sent the report. I did not agree with it and, on November 20, I sent an email to SBIS Complaints, as directed, detailing my objection. Despite a follow-up email from me on November 27, I have still had no reply. I have tried to call the call centre several times but gave up after being on hold for 15 minutes at a time. Meanwhile, the damp in my bathroom continues to spread - a month later - doing further damage. What disgusting service! I expect better from Standard Bank.
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Replies (2)LB
Loren B's updateReviewer Update
06 Dec 2017, 09:43Five days later and I still haven't heard a word from the "resolution specialist". It is more than a month since I first contacted Standard Insurance. I have called their Complaint Resolution Centre and the call centre many times but am yet to speak to anyone. I hang up after 15 minutes. I don't have time to waste trying to get to speak to someone - some of us have to work in order to pay our insurance premiums. Is this gross inefficiency or an attempt to avoid paying out? Either way, I am not getting my money's worth.
LB
Loren B's update06 Dec 2017, 09:43
Reviewer Update
Five days later and I still haven't heard a word from the "resolution specialist". It is more than a month since I first contacted Standard Insurance. I have called their Complaint Resolution Centre and the call centre many times but am yet to speak to anyone. I hang up after 15 minutes. I don't have time to waste trying to get to speak to someone - some of us have to work in order to pay our insurance premiums. Is this gross inefficiency or an attempt to avoid paying out? Either way, I am not getting my money's worth.
LB
Loren B's updateReviewer Update
08 Dec 2017, 09:45Still haven't heard from them. Still can't get to speak to someone at the call centre - even after holding for 20 minutes. Does this company still exist? DON'T SIGN UP WITH THEM.
LB
Loren B's update08 Dec 2017, 09:45
Reviewer Update
Still haven't heard from them. Still can't get to speak to someone at the call centre - even after holding for 20 minutes. Does this company still exist? DON'T SIGN UP WITH THEM.