Bad service.

I was in Portugal and needed to pay for an airline ticket from my credit card for a holiday trip to New Zealand from South Africa. If you purchase with your credit card you "get free insurance" for the trip from Bryte. Som when Flight Centre contacted me to do the online payment, Standard Bank kept on sending the OTP{ to my SA cell phone (no international roaming) despite me having changed my OTP's to my email. I receive all other OTP's fine on my gmail. So, could not do the online payment. After a lot of hassle, I managed to do an internet banking transfer from my CREDIT CARD (the money had been in my credit card for a couple of months to pay for this ticket) to Flight Centre. Now, Bryte insurance inform me that I made an eft payment, so NO free travel insurance. Shocking customer service. This was the bank's fault, not mine.