Bad service

On Friday the 9th June I called the claims department to submit a geyser claim. The consultant said they have assigned a plumber to come assess and I highlighted to the consultant that it is not a plumbing issue but an electrical issue, yet she still insisted on sending a plumber. The plumber got to my house and confirmed that it is indeed an electrical issue but they will send an electrician to come through. It now Monday the 12th and still nobody came. They really don't have a sense of urgency in dealing with our issues and yet we are paying for the services.