Bad Service

My Solar geyser burst almost a week ago,Standard bank appointed someone to assess geyser last friday,the plumbers showed me where geyser is leaking and also possible leaks from bottom solar heating Panel.Only on monday the insurance sms me that another plumber is coming for assessment on same thing,half a day and many calls on my behalf,they said they needed an second assesment.The guys came and found the main tank leaking alot,but their little pressure tank was broken to test the solar side for leaks.They left as they couldnt complete the test and i asked if they are going to replace complete unit,they said they will quote on direct and in direct heating systems as the one i was looking for is alot cheaper.Couple of calls later the 2nd plumber sms me and advised that Standard bank are only going to replace the cylinder tank......they couldnt test the whole system and i also said i would rather want to replace complete unit with the cheaper one as i know it works very well.

After beingh a very loyal client for 20 years by Standard bank,and bought 4 houses through them up to now,and i also do all my banking and business account with them: They only want to replace half of the system,even when the first plumber suggested to replace completely,and second plumber also not giving a straight answer about the solar side "still ok".Its now almost a week later as we dont always have warm water for us and my 2 kids to bath in,and Standard bank is taking time with the whole process,and even then they only want to change half the system......