Bad Service

<p>So I have my home loan with STD bank and they force you to also take their insurance for an extended time period before you can get your own. On 22 February I called in and spoke to Anneke Maistry asking what I need to do if I want to change. She tells me to send the new schedule through so she can confirm all is in order. After telling me to increase the amount insured by R100 000 she confirms my 30 day notice period is adequate and I should email Omins. I do this on 22 February as well. Today I am still trying to solve the issue regarding ending and starting my insurance as between the 100'emails so far between myself and two consultants as well as my new consultant at the new insurance co I still do not have confirmation that all is in order. One says they need this then the other says they need that then all of a sudden I have dual insurance and they will,process the refund ?? My emails have been so specific it's painful but it just goes to show that not one of the std bank consultants are actually reading the emails. If they had, this would have been a simple thing to do. </p> <p>What do I need to do to get this sorted out???? Please don't suggest calling as none of them have direct numbers and going through the 0860 number means holding on for 20 mins plus.... feel like pulling my hair out at this stage. Just so unnecessary. </p>