bad service

<p>On the 04-07-2016 at 5h15 my geyser burst and I reported my problem to my insurance at standard bank. I was given a claim no: 16/054472 and a SMS followed stating that the plumber has been notified about my situation and will contact me soon, it also stated that I must feel free to contact them.I phoned a few times but no answer, after a few times trying I got through and was told that they are not a 24 hour service and the bank should have informed me, I then phoned the bank and they assigned another plumbing service again I received information of the plumbers details and phoned them, I was told that they were to far and can not come out to me. I informed the bank again and they assigned another plumbing service again and this time the plumber never answered my calls at all I again informed the bank and they assigned the 4th plumbing service. The 4th one came out and turned my geyser off and explained to me that I needed R750 excess fee,I told them that I was informed by the bank regarding the excess and have it with me. The plumber then told me that the trap door is too small to replace the geyser, but I told him that it is not a problem because the passaged ceiling has been damage by the bursed geyser and they can replace the geyser from there. He then made a call explained what the size of the geyser was and also that i had a sink roof and the trap door was to small, he also told the person on the phone about the pine damage ceiling and that i said it was ok for them to remove it and replace the geyser from there as long as the bank will replace the damace pine i dont have a problem. I even offered to remove the ceiling myself after taking pitures of the damage, just so i can have hot water. He then agreed and told me he will be coming first thing in the morning to replace my geyser. Today is the 4th day and I have been fighting with the bank and the plumber to instal the geyser. I have asked the consultant at the bank to speak to a manager or a supperviser so I can discuss my situation and loge a complain because I am not receiving any service up till today I am with out a geyser. Today I told the consultant that a wrote a review on hellopeter and if I don't get to speak to a manager or her superviser , now I will go to carte Blanche the TV show and the news papers. After 15 min the manager at of standard bank insurance called me back. I explained my frustration to him regarding the leak of service I received and that it has been 4days now. I also explain the story of the 4 different plumbers I was assigned. I had t0 use my own airtime to do there job and inform them about the plumbers, i being the customer of standard bank insurance who pays on time had to go through hell and was told by the manager to give him a half an hour before reporting to carte blance or the newspaper. Then he phones me back and say i must understand , be patient and give them a change to do their job, and he will make sure that the plumbers will be at my place by 10h00 tomorrow to replace my burst geyser. So it will take them 5 days to respond to a burst geyser. I will advice everyone not to ever use Standard bank as your insurance.</p>