Bad experience with Standard Bank Insurance Brokers

I had a fire claim registered with SBIB in September for an incident in my bathroom. A service provider was then appointed however I had to constantly follow up with them on anything that had to be done in my house. I called standard bank to report this issue. When this service provider had to fit the bath they chose a bath that was smaller and of poor quality than I originally had. I plainly told them that I wont accept it and they must involve me in choosing a bath. They ultimately did. The bath was ultimately replaced after some weeks. Immediately after that I was told that the original tile I had in my bathroom was discontinued and therefore the best option would be to use a mosaic around the bath instead. To this I agreed. A few days down the line the service provider told me that the mosaic would be expensive so the bank is going to pay me out to get my own tiles and get someone to finish the job myself. To this I called the SBIB again complaining about this. I had to pay the stipulayed excess to the service provider who was authorized by the insurer to abandon the work at my house in October. I wrote to SBIB to complain about this situation of this unfinished work at my house. Since then it's been pillar to post with different consultants giving me different stories as to what is going to happen. You can imagine, an insurance I have been paying for more than 10 years. It's now November the last call I had with SBIB was on Thursday 17 where Madoda promised to come back to me the following day. No one has called me back, no one cares about the state of my house due to this unfinished job and my ordeal, but I'm insured with them.