Bad Customer Service and No Value of Money from Standard Bank Motor Insurance

I had a registered claim and was approved after a long wait. The panel beaters (Renew-it) had my car for more than 30 days and during that time, Standard Bank never communicated any status or progress of my car. I had to personally phone in, of which i was taken from pillar to post! When i went to collect my car from the panel beaters, there was a new dent on the rear bumper and the number plate was damaged. They promised to fix the bumper and replace the number plate. The car was booked-in for repairs, estimated to take 1 day. At the end of the second day, my car was not touched, never-mind, move the car where i left it. I took my car I immediately logged a complain with Standard Bank Insurance. This is the 3rd week since the incident with the panel beaters and a complain was logged. To date, i have not heard from Standard Bank insurance or Renew-it, but Standard Bank Insurance debited my account without no fail on 01 April 2018! So, there is no value for my money. I paid R4000,00 Access and +-R65 000,00 was paid by Standard Bank to Renew-it for the service which left me with a new dent and a damaged number plate! I am paying a lot of money every month and Standard Bank Motor Insurance failed me as a client. I don't think this is the insurance i want to keep. I think it is best to go back to my previous insurance where they know and understand customer service