BAD CUSTOMER SERVICE

I just contacted one of your agents at 21:00 regarding our geyser that does not heat up. I spoke to a Lerato or something like that. I kept repeating my ID # over and over and over again. I am deeply saddened and upset about the way the agent dealt with the situation. My issue was not addressed at all. Please look into this call as the customer service is beyond horrible :(, the agent was so slow I really expected better from Standard Bank. Please look into this matter ASAP.