Bad customer service

<p>On the 15 February 2017 I have put a claim as I was involved in a car accident. The policy number is: ********** 58 . Since then I tried several times to contact them and I was told they are verifying the regular driver issue. No progress to date from them. They vehicle is still not fixed or damaged. What surprises me is on a monthly basis they know to deduct the premiums but they don't to provide the service. How long does it takes to authorize a claim , should I wait for 10 years before they decided to fix my car. What a pathetic service from Standard bank.</p>