1 reviews | Active since Apr 2018
Bad Customer Experience
Good day
I logged a claim early November 2023 regarding storm damages (Building Insurance). Today, 17 January 2024 and still no feedback. I have made numerous calls to the Call Center extremely poor service, we are promised feedback will be provided before close off business today a call was made still no feedback. The customer experience is really bad they debit our accounts without any issues time to submit a claim YOU WILL WAIT 2 MONTHS OR LONGER.
There was ***** case on my account on the 15 Dec 23 still no feedback.
Please cancel my policies with Standard bank you don't take care of your clients. I will switch to your competitors.
Maybe you need to start upskilling your Call centers before you start losing many clients.
Pathetic service!
Standard bank Building Insurance customer service gets from bad to worst.
This morning I received a call from two different Service providers on behalf of Standard bank they were requested to come out for an assessment at my property. In November 2023 & Jan 2024 they have sent out two different assessors.
This morning I received a call from Standard bank the claim has been approved they scheduling an appointment for the Service provider to assist with the repairs.
A second call today from Standard bank Insurance they want to send out an Assessor to out to me so that they can receive a quote for the repairs to take place.
I was informed that a Service provider will come out just for quote on the repairs and should wait at home.
Whilst waiting I received a call from their cancelation department.
They could not resolve the problem quickest way out cancel.
I have requested for premiums to be refunded as I cannot pay for something that does not benefit.
You take premiums monthly time for a claim clients have to face all this difficult challenges.
Considering switching our bond and account as well.
Standard bank Building Insurance customer service gets from bad to worst.
This morning I received a call from two different Service providers on behalf of Standard bank they were requested to come out for an assessment at my property. In November 2023 & Jan 2024 they have sent out two different assessors.
This morning I received a call from Standard bank the claim has been approved they scheduling an appointment for the Service provider to assist with the repairs.
A second call today from Standard bank Insurance they want to send out an Assessor to out to me so that they can receive a quote for the repairs to take place.
I was informed that a Service provider will come out just for quote on the repairs and should wait at home.
Whilst waiting I received a call from their cancelation department.
They could not resolve the problem quickest way out cancel.
I have requested for premiums to be refunded as I cannot pay for something that does not benefit.
You take premiums monthly time for a claim clients have to face all this difficult challenges.
Considering switching our bond and account as well.