Bad Custer services

I took my car for service in August and when the service provider called Standard Bank service plan on my behalf they told him that they won't cover for the services, I than called their customer care they informed me that I was cover for two services and this one is the 3rd services of which is not covered.i then asked about my premiums that I've paid to date what's going to happen to them as I was not aware that I am no longer covered but the debit order is going through every month to point that when I changed my old banking details to new bank I called them and they updated my account details without informing me of the lapsed policy.

I called customer care the consultent then advised me that I pay cash for my car service then email my prove to customer care and they will pay me back my premiums.

After paying R3348. 80 to the service provider I called the call center again explained as per what the consultant has advised me on they told me to email Prove of payment to their customer care I emailed the prove days passed and no response, and then they informed me that my request was reffered to finance, and they will call me as soon as finance has responded. Days passed again I sent a follow up email and Happy Moloi rep**** with the same explanation that my request is referred to finance and they will contact me as soon as they reply it was on the 14 September 2020 until now no reply no answer nothing it is now October2020

Standard Bank is now a master mind of neglecting its customers queries and they promise one the world when they offer their customers deal but once they win you as their customer they no longer care they opt on running after new customers.

Any good business person knows that one has to work on retaining their current comers and build good customer relationship in this case you're failing dismally.

I demind an urgent attention on this query it is my money and I work hard for it!