Bad Costumer Service (Standsure)

I have held insurance throughout my adult life, and I must express that my experience with Standard Bank Insurance has been the most disappointing to date. I have only been a client for approximately six to seven months, and unfortunately, I recently needed to submit a claim. The lack of communication and feedback throughout this process has been extremely frustrating—I have had to initiate every follow-up myself in order to receive any updates.

I also requested a hire car, but was dissatisfied with the vehicle group that was arranged. I specifically asked for this to be reconsidered with an alternative supplier. The supplier later contacted me and informed me that Standard Bank Insurance (Standsure) had requested an entry-level manual vehicle, despite the fact that I drive an automatic. He assured me he would escalate the matter via email to Standsure for an amendment, but there has been complete silence since then—until I followed up again today.

This level of service is simply unacceptable. What kind of customer service practice is this?

Very irate client Mrs Malaya Mollo