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JM
Joshua M

1 reviews | Active since May 2018

09 May 2018, 12:39

BAD CLIENT SERVICE

I am the home owner, who contacted the bank insurance with a view to register a claim for a roofleak and damage to the ceiling over 7 months ago. The bank only responded at the end of March 2018. The claim was processed and the contractor came only to replace the ceiling and the roof is still damaged on the 02/05/2018. Upon realising on the job card that the roof was not going to be fixed I immediately sent phoned the call centre, but to no avail as I had to hold for longer than 15 minutes. When that failed I sent to separate e-mails, one to the call centre and the other to the lady that contacted me in March 2018. Today is day 7 after trying to communicate with Satndard Bank, but believe me, no response what soever have I recieve from them. Do you therefore call that respect of the client or do they even know what client service entail. It rained the day after the ceiling was replaced.

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JM
Joshua M's update26 May 2018, 12:01
Reviewer Update
I think I still need to pursue this matter further. Today is the 26 May 2018 and no tangible response has been recieved from Standard Bank. Just to acknowledge the complain is not responding to the issue at hand. I am still waiting for Standard Bank Insurance to either send the contractor to seal the roof or to indicate with valid reasons that they cannot seal the so that I can take this matter further based on their response. This is a don't care attitude from a major bank in South Africa and in the whole of Africa. The question then is, is this how they treat all their customer in the whole of Africa because this case of mine is not an isolated case. There are a number of complains in the same platform for the same reason and treatment from Standard Bank. I therefore call upon Mr. Sim Tshabalala to intervene on behalf of us as customers since his operational staff members cannot handle these minor issues. I should take the Chairman of the organisation to resolve these issue, which is a travesty. Can someone do his/her work, please. I have been paying this insurance for a long time now it is time to deliver, they simply are unable to deliver. Service delivery is not only in Government but also at Standard Bank. MOVING BACKWARDS, MOVING BACKWARD, MOVING BACKWARD!!!