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Andy W
1 reviews | Active since Oct 2012
05 Apr 2018, 17:25
BAD CALL CENTRE'S SERVICE
poor service from the call centers i have an emergency water pipe burst they gave me 2 no to phone since 11 AM 5th April 2018 this afternoon up till 5 pm i am still on hold i needed to submit a claim for a plumber to come out.phoned this call centre no ********** 341 and they gave me the following no's to phone insurance call centre ********** 444 held on for a hour and half.no answer.all i got please wait for the next available operator. ********** 999 held on for a hour and half.no answer..please wait for next available operator dont know what my phone bill and water will be.and i still have a burst pipe.
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Andy W's updateReviewer Update
06 Apr 2018, 13:53hi
i eventually managed to get through to the call centre this morning and was given a reference no 18/026826 for the plumbers to come out at 11.oo and the builders to lay the cement at 2 as they would have too dig up a area to get to the pipe.. its now 2 pm and have not heard from them and cant get through again to the call centre i been hanging on for 2 hours again.i even sent the lady Caroline a email asking to find out whats happening.and still no reply from her or the plumbers.its a crisis not having water for the weekend 2 days already without water.
i think the service from standard bank is very poor. i have paid premiums for 7 years and have not claimed anything..when i had a problem with the roof after a major storm they found every excuse under the sun not to help fix it..i am thinking of getting another insurance company that's serious about their customers and in fact i am thinking of taking my bond to another bank also.i have been a loyal customer for over 30 years.
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Andy W's update06 Apr 2018, 13:53
Reviewer Update
hi
i eventually managed to get through to the call centre this morning and was given a reference no 18/026826 for the plumbers to come out at 11.oo and the builders to lay the cement at 2 as they would have too dig up a area to get to the pipe.. its now 2 pm and have not heard from them and cant get through again to the call centre i been hanging on for 2 hours again.i even sent the lady Caroline a email asking to find out whats happening.and still no reply from her or the plumbers.its a crisis not having water for the weekend 2 days already without water.
i think the service from standard bank is very poor. i have paid premiums for 7 years and have not claimed anything..when i had a problem with the roof after a major storm they found every excuse under the sun not to help fix it..i am thinking of getting another insurance company that's serious about their customers and in fact i am thinking of taking my bond to another bank also.i have been a loyal customer for over 30 years.