BAD BAD SERVICE FROM STANDARD BANK INSURANCE

I REPORTED TO STD BANK INSURANCE IN MARCH THAT MY CEILING HAD COLLAPSED. THEY SENT OUT AN \ASSESSOR\" FROM 'BIG JOE' WHO PUT IT DOWN AS STORM RELATED (TOTALLY UN TRUE - AS THIS IS NOT WHAT I HAD SAID TO THE INSURANCE PEOPLE). RECEIVED NO FEEDBACK AT ALL UNTIL I HAD TO PHONE THEM ON FRIDAY 8TH APRIL 2016. I WAS THEN TOLD THAT THE ASSESSOR HAD SAID THAT THEIR WERE INSUFFICIENT PINS IN THE ROOF!!! WHAT A LOAD OF ****!!! WHY HAD THE CEILING THEN STAYED UP FOR OVER 18 YEARS ??? THE ATTITUDE OF THE PERSON HANDLING THE CALL WAS TO SAY 'NOT INTERESTED'. SHE COULD NOT EVEN TELL ME WHERE IN MY POLICY DOCUMENT THAT IT STATES HOW MANY NAILS TO HOLD UP A CEILING.<br> <br> STANDARD BANK YOU ARE RIPPING ME AND WHO KNOWS HOW MANY PEOPLE OFF !!!!<br> I HAVE ALSO REPORTED YOU TO THE OMBUDSMAN FOR THIS SHOCKING SERVICE."