Bad attitude and declined claim due to a technical issue with debit order.

I would rate a 0, if it was possible. This is one of the worst experience I had with tyre and rim insurance. The customer care is very rude including the manager. I tried to claim and I was told that one of the debit orders was reversed. I recall having a call with one of the consultants to fix this. In addition they don't answer their phones and you are sent from one pillar to another to get hold of them. I called many times to try to resolve the issue. The last time I got hold of the customer care, the lady on the line was laughing. I have been with standard Bank for more than 15 years. This is one of the worst experience you will get. My take they need to train insurance claim department on how to handle such issues.