Bad and ********* Service and refusal to finalise a claim.

Standard Bank House Insurance is the worse insurance you can rely on. I lodge a claim in 20 October 2024 and still unresolved for a water leak. The claim handler Caroline was ********* and reputed a claim without reports from service providers. She also appointed 2 incorrect services providers despite advise of initial one what type of detector is required. The claim has been handled by unprofessional handlers even despite their seniority. You have to lay numerous complaints to have the emails responded too and no lack of urgency for water leak issues. You are penalized for the lack of reading reports and follow the advise of experts who have assessed the issues. They falsify reports they have received in order to repudiated claims so advise clients to demand write reports from the service provider and not take the claim handler word. Thanks that Palesa Maduma of complaints has managed to make sure my claim is lodged and get attention even though unresolved as place still not restored to their original status as places were dug up and pavement broken. They also want to punish customers for a failure of a inferior services provider to detect leaks and argue its a new claim. Even if you escalate to CEO just no sense of urgence from claim department. They expect the complaints department to be burned in addressing your claim. You are expect to exhaust your time and resources begging for service. There is never progress report or accountability whenever service providers are sent through or given instructions to stop work midway. Even the form of communication you elect to be contacted is never honored. They quick to sent letter close file without even checking if your have not personal situation. Even when you report your concerns there refusal for claim handler to listend and also acquainted yourself to the matter. You have to report them to the ombudsman for them to respond to an email and then go silent.