Bad and incompitent service

My Geyser burst on 28 Jan 2018 , I only managed to get through t o the call centre on 17 Jan .got a bad service from Koketso Manaka.finaly someone came to assess the problem and said the geyser needs a complete replacement .my current geyser is still under warranty therefore it will be a quick job. from the 28 Dec till this date am still sitting without geyser, they have already deducted my Jan premium on 15 Jan 2019 .this is just a ****ed up service especially when they get all their premiums on time and I last claimed 5 yrs ago from this ****ed up insurance .