Bad and dishonest service. In fact no ser3

Good afternoon My name is Asari I have a building Insurance with Standard bank. I had a issue with my outside wall I called in to lodge a claim however after 5 days I had to call standard bank insurance again about my claim. While I was on the phone with the consultant an acessor was appointed who lives in my area. While I was still at the bank he came to my home but couldn't come into my yard because my gate was locked. My wall did not fall but the acessor by the name of Yusuf Moosa. He stood outside my yard and did the acessment only he knows how he did the acessment without having any way of getting into my yard to see the problem. However the claim was rejected. This is not the first time a claim has been rejected. I do not claim all the time from the insurance because I'm not a *****ster. I have been paying this insurance since August 1996 and very rarely claim. I honestly don't know the reason why I'm paying for something but received no assistance in return. I have now moved over to another insurance company and emailed the letter of confirmation to Standard bank. They have not responded to my email. So I decided to go back to the bank and called the insurance company only then did the lady by the name of Adelaide Mondesela opened the email. She told me she will be forwarding the email to her senior and will respond to my email. Which as not be done has yet. I am a pensioner and don't have the funds to run up and down to the bank to call the insurance company to do their work. Standard bank is very quick to take my money but never ready to provide services. I regret ever dealing with standard bank. It has been a curse in my life. Still no response

Regards Vanessa