1 reviews | Active since Jul 2011
AWFUL PATHETIC DON'T CARE ATTITUDES
<p>My gate was struck by lightning Mid Dec and now there is a huge security risk at my home. I stressed the risk but no one at this Bank cares!!we were told by the assessor to get a quote from a contractor as they were too busy. I asked standardbank if we could do the repairs and submit the claim to which I was told it's not possible. submitted quote to assessor on Dec 14 last year!! A lady from E&E Assessing and Trading acknowledged receipt and we still heard nothing after following up. then submitted it to standardbank Annelize Hall. Did a few follow ups specifically with her in Dec with no success. Awful service. Called on the 9th Jan 2017 and spoke to Mashiko from the bank who said a contractor will come out as I specifically mentioned I don't want to coordinate getting a contractor after being told I can't and I want them to sort it out and be liable for any poor workmanship. She told me she will call them that day. Called again on the 10th spoke to Tumi, who said Mashiko had not called the contractor and Tumi said she will. She said contractor will call me on the 10th or 11th to make arrangements for repair. still waiting. I also asked that a manager call me to which she said she will make sure he calls me but assured me the contractor will call. Still nothing! Pathetic service from an insurance company that does not care about the safety of their clients and client's home. Yet I'm paying my fee every month!!!! I'm So fed up with receiving pathetic service. My sister moved all her accounts from Standard Bank and I am thinking of doing the same and getting my husband to do the same as well!</p>
My complaint was posted a month ago!! I have phoned several times since and complained. Standard Bank uses substandard contractors to do work on their behalf and don't know what they are doing. Your contractor has come out twice and my gate is still not fixed. When they left the first time the keypad was not working and could not be opened from outside and they insisted it was a welding issue even after we explained that makes no sense at all. We complained to the bank and were asked to give the company a chance to come and fix the issues. They came back and changed the striker lock because obviously welding was not going to fix an electronic issue. They were leaving advising the gate is fixed. When we tested the gate, it was still opening and not locking!! They tried again and again said all is sorted out. Only for my husband to confirm it is not locking. We do not want this company back. We want a qualified company to fix our gate once and for all. A huge banking company such as yourselves should pride yourselves in the contractors you use as this is a security risk for myself and family. Yet you are quick to send out unqualified contractors and take your time to do so. I would like a certified qualified company fixing my gate urgently!! Hopefully you do not take another month to respond to this complaint. you are welcome to check the call records and check the numerous calls we have made and complaints.
My complaint was posted a month ago!! I have phoned several times since and complained. Standard Bank uses substandard contractors to do work on their behalf and don't know what they are doing. Your contractor has come out twice and my gate is still not fixed. When they left the first time the keypad was not working and could not be opened from outside and they insisted it was a welding issue even after we explained that makes no sense at all. We complained to the bank and were asked to give the company a chance to come and fix the issues. They came back and changed the striker lock because obviously welding was not going to fix an electronic issue. They were leaving advising the gate is fixed. When we tested the gate, it was still opening and not locking!! They tried again and again said all is sorted out. Only for my husband to confirm it is not locking. We do not want this company back. We want a qualified company to fix our gate once and for all. A huge banking company such as yourselves should pride yourselves in the contractors you use as this is a security risk for myself and family. Yet you are quick to send out unqualified contractors and take your time to do so. I would like a certified qualified company fixing my gate urgently!! Hopefully you do not take another month to respond to this complaint. you are welcome to check the call records and check the numerous calls we have made and complaints.