Awaiting Claim payout for 20 days

Good Morning<br> <br> I have placed a claim with standardbank for a geyser and resultant damages as the geyser burst. I have placed the claim on the 2/02/2016 and too date have still not been paid out to repair the damages. I have called standardbank on a daily basis, put on hold for an 1 before I call be told the claim will be paid out as all is in order. I escalated and took to management but still await the payout that was promised on Friday. <br> <br> I tried calling this morning and left 2 voice messages and still did not get paid out. <br> <br> It is frustrating and I have a one year old baby at home as well. <br> <br> I would like to have my claim paid out today so that I can repair and live life. When I pay my monthly insurance premium I do not hassle and make standard bank wait 20 days to get payment, they get it on time as promised. <br> <br> I will like the matter resolved today as I would like to also be reimbursed all my call charges for the 20 days that I have been calling. <br> <br> The service is pathetic. <br> <br> Regards<br> Sarita