Awaiting Car accident claim to be done since 28th of March 2025, NO LUCK, stay away!

If possible to give no to half a "star" rating it would be of better context of my frustration. Have been struggling to get Authorisation for a claim submitted on the 28 of March 2025, each time an excuse or different team needs to assist or review the claim although no-one can assist or finalise the claim. In the meantime I must travel in car damaged in an accident? Is this even safe or in the best interest of myself, car, monthly premiums being paid? The claim have "been" in progress since the 31st of March 2025 and today is the 22th of May 2025. I have phoned numerous times, even email communications with no luck. Surely move your business elsewhere as would I.