KK
Kevin K
1 reviews | Active since Sept 2022
09 Sept 2022, 12:46
Avoid Standard Bank Insurance at all cost, Customer Service is the worst.
I do not recommend SB Insurance to anyone, Please do not insure with SB for your motor vehicle. They have been taking me in circles. I literally have to call daily to get an update on my claim.
I logged a claim with SB Insurance, they took 8 days to get my car checked out. I literally have to call daily to get an update on my car. Initially it took 7 days to get my car assessed, thereafter they requested a second assessor, it then took 14 days for a very simple assessment.
One of the worst insurance processes.
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Replies (3)KK
Kevin K's updateReviewer Update
09 Sept 2022, 13:30My Policy is SHS/2022/318428
ID Number is ***.
ID Number is ***.
KK
Kevin K's update09 Sept 2022, 13:30
Reviewer Update
My Policy is SHS/2022/318428
ID Number is ***.
ID Number is ***.
KK
Kevin K's updateReviewer Update
09 Sept 2022, 15:11SB Insurance has been saying this.
I keep asking for feedback and nothing is given, It took 7 days for the first assessor and 8 days for the second assessor to go out and look at my car. Its definitely not worth insuring with SB, It is a complete waste of money. Unrelaible, Dishonest procedures with the intent to not pay on claims
I keep asking for feedback and nothing is given, It took 7 days for the first assessor and 8 days for the second assessor to go out and look at my car. Its definitely not worth insuring with SB, It is a complete waste of money. Unrelaible, Dishonest procedures with the intent to not pay on claims
KK
Kevin K's update09 Sept 2022, 15:11
Reviewer Update
SB Insurance has been saying this.
I keep asking for feedback and nothing is given, It took 7 days for the first assessor and 8 days for the second assessor to go out and look at my car. Its definitely not worth insuring with SB, It is a complete waste of money. Unrelaible, Dishonest procedures with the intent to not pay on claims
I keep asking for feedback and nothing is given, It took 7 days for the first assessor and 8 days for the second assessor to go out and look at my car. Its definitely not worth insuring with SB, It is a complete waste of money. Unrelaible, Dishonest procedures with the intent to not pay on claims
KK
Kevin K's updateReviewer Update
09 Sept 2022, 17:22This is a copy and paste response.
Poor service, Probably automated. There is no senior that has called to this moment.
My claim is still not concluded. 39 Days later, 2 Assessor reports but SB Insurance keeps looking for a reason to not approve my claim.
I will definitely not use this service going forward.
I am seeking legal assistance because clearly what SB Insurance is just not delivering on the agreed contract.
Poor service, Probably automated. There is no senior that has called to this moment.
My claim is still not concluded. 39 Days later, 2 Assessor reports but SB Insurance keeps looking for a reason to not approve my claim.
I will definitely not use this service going forward.
I am seeking legal assistance because clearly what SB Insurance is just not delivering on the agreed contract.
KK
Kevin K's update09 Sept 2022, 17:22
Reviewer Update
This is a copy and paste response.
Poor service, Probably automated. There is no senior that has called to this moment.
My claim is still not concluded. 39 Days later, 2 Assessor reports but SB Insurance keeps looking for a reason to not approve my claim.
I will definitely not use this service going forward.
I am seeking legal assistance because clearly what SB Insurance is just not delivering on the agreed contract.
Poor service, Probably automated. There is no senior that has called to this moment.
My claim is still not concluded. 39 Days later, 2 Assessor reports but SB Insurance keeps looking for a reason to not approve my claim.
I will definitely not use this service going forward.
I am seeking legal assistance because clearly what SB Insurance is just not delivering on the agreed contract.