Avoid Standard Bank Home Insurance like plague!

Message to the market - avoid them at all costs! I just had underground broken pipe, that involved leak detection, (R1600), digging, and replacing broken pipe (R4500). So, for a total of R6000 (excluded cost of re-paving) - they promise to pay me R3000 minus my excess which comes to measly R1500. After a dozen phone calls, a few hours on waiting for them to respond, two weeks later - they have still not paid!!! U N B E L E I V A B L E I claimed like 5 times in 10 years - paid over 100 000 of Rands to them on premiums in total - and that is the value you get back for being long-standing, good profile customer.