Avoid Standard Bank Home Insurance if you can!

This is bad, really bad! I reported a burst pipe at my house Sunday the 13th of May, spoke to Isaac and got a ref num 678351. The plumbers pitched Sun afternoon had a look and explained that they will need to submit a quote. They left a oil patch in my driveway and left. Monday at about lunchtime I phone Std Bank again and spoke to Isaac again. Something which I hate as I am now doing the follow-ups. Isaac informed me that there was some confusion in regards to a re-routing request that I made which was a blatant lie. Nonetheless the quote never made it's appearance. The water in the meantime is leaking more and more from inside the house out into the courtyard.

Isaac then informed that all is sorted, I need only to pay the access and that the plumbers will come and repair all Tues. Got the wife to take off from work as I started a new job recently, plumbers pitched Tues afternoon, knocked a few holes in the wall and then left as they cannot repair the leak. Water still gushing. I am now, yet again, spoke to Esther to find out what now.

I am told that it is to expensive to repair and that they will do a cash settlement payout, this was now after 16:00 Tues afternoon. i started to lose my cool as there is no quote to work as a guidance on, Isaac told me not to worry everything will be covered now where do I find a plumber after hours? Esther informed me that the plumbers will return to isolate the problem at no extra cost so that I can continue to access the matter by myself.

Plumbers never pitched as they could not isolate the problem... Wed night I inspected the problem myself after hours and between Wed evening and Fri found the problem and isolated it myself which was the hot water pipe that had burst and the solution was to close the stop valve at the geyser.

By now I have requested Std Bank to send me the voice recordings of which Std Bank went dead quiet. I reported the matter to the complaints department and although an apology was mailed that was all, dead silence.

The plumbers left me with their oils spill in the drive way to repair at my own cost, some holes in the walls with a no care attitude. Std Bank Home Insurance has not even attempted to do the cash settlement nor send me the voice recordings nor deal with the matter effectively. Dead silence.

The cost that I have incurred with the hot water gushing without control will be for Std Bank's account. The excessive elec bill for Std Bank's acc. The inconvenience as I have not received any settlement and therefore cannot continue with my own repairs for Std Bank's acc.

I have time and patience to see them in a small claims court.