AVOID at all costs! Do not use Standard Bank Insurance!

After weeks of back and forth between Standard Bank Insuarnace, contractors and myself my claim has been rejected once again. I wouldn't recommend Standard Bank Insurance if you had to pay me to do so. The staff knows nothing in regards to structures and houses, yet they claim to be the best in their field? They use sub par contractors to do the inspection and im almost certain there is an agenda behind this. Over the past weeks iv had no use of my garage due to the roof being damaged by heavy rain and im unable to put my car away. They claim that the photos show the roof was not maintained by the previous owner (iv just bought the house a month ago) and due to that fact they will not make good on my claim. Im stuck sweeping out my garage while it rains now and they refuse to do anything about it. The tenants that were in the property for 4 years have never had an issue with the garage roof but after this storm and us being in the house for 2 days this storm comes along and damages the roof so badly that im scared to walk into the garage to retrieve anything. What is ironic is in every comms back from the Bank they put at the bottom of the email how to take up a rejected claim with the ombudsman.. That just shows how flawed their system is and how they know that the claim will be rejected.

Iv had a 3rd party NHBRC registered contractor come to view the property before the storm and after the initial claim was rejected by the bank and they kindly provided a report stating that the storm was a culprit to the damage.

AVOID using Standard Bank Insurance at all costs, just the trust index on here shows they have no plans to help out paying customers when they need it.