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lorraine G

1 reviews | Active since Apr 2010

23 Jan 2018, 15:43

Assessor's approval of claim is still unpaid

Not paying out from an approved 2017 claim. Can't reach relevant departments via phone. My e-mails go unanswered. Have had to refer my situation to the Ombudsman & still nothing. In the meantime repair costs have increased & original quotes are no longer valid, while damaged goods are deteriorating further. Time to move to another insurance company?

0
Replies (2)
Standard Bank Insurance
Standard Bank Insurance's reply23 Mar 2018, 12:44
Official

Thank you for allowing us the opportunity to look into your matter.

We trust your complaint was resolved to your satisfaction.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance
Standard Bank Insurance's reply23 Mar 2018, 12:44
Official

Thank you for allowing us the opportunity to look into your matter.

We trust your complaint was resolved to your satisfaction.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***