Assessor double standards - Tells us Dust and Std Bank Power Failure

Good Day

Hope you well, I accept the contact, but I am very upset with the insurance service from standard bank, I wanted to cancel this unprofessional package, since you have put the case on hold for 8 working days, this policy also should be on hold and that unprofessional assessor company should also not be paid to be fair.

This Assessor really took part the TV, and did not even close the back piece, He got the photos and must show what burnt, he distinctively told both myself and wife that the TV was damaged by Dust, then he writes a report saying excessive Surge of electricity has damaged it, to me, I am not an electrician, if that was the case the DSTV Explorer, Sound Bar, Wi-Fi, google TV device should have brunt as well, the assessor has told us that he does not see any fault,

He further told us when he was leaving that the insurance company will salvage the TV, and we will probably get around R3000,

Please let me know the way forward, but by the response received today I don’t think I will be helped, further I request my R439 back , cancel immediately the policy, and that assessor should not be paid, and hire a full BEEE Complaint company ,he wasted my day off,