Assesors, a complaint to our insurers. Unfair treatment.

<p>We were ****** in our home. My husband was taken to hospital. 2 weeks in ICU and then 10 days in hospital. Hi slife was saved, N.D.E. Our Son came from C.T. to help. Standard Bank Insurance sent an assesor, Jameel Bhanai. He tried to get my Son to agree to a settlement of the house security system. My Son refused, as he is not authorised to accept any settlement. The assesor also recorded the inteview, no warning or permission asked. My Son also found the assesor, trying to cover up and hide certain informeation about our clai. My Son is makinf an afidavit about this. The same Jameel Bhanai came to see my husband when he came out if hospital. The same procedure. Recording, no permission or explaining the recorder. My hsband had the same one, and pointed out to Bhanai, his recoder was on. The assesor tried to pass off the 4 TV's that were ******, 3 were 30 inch. I have written proof they were all 42''. A complaint was recorded, and Marisa Cameron from complaints emailed my husband. He wrote to her explaining the position. She wrote back, and he wrote to Marisa Cameron of the incident, and that the assesor was trying to suggest settlements on the alarm system and the TV's. My husband has not heard anything back from Marisa Cameron in nearly a week. We have been with Standard Bank Insurance for maybe 20 years +, always been treated very well and fairly, and very promtly. This claim has been ongoing since November 2016. My husband has paid for the alarm replacement, plus paid for many items that were ******. The insurance has assured us we will be sorted out. But alas, a stumbling block. We are pensioners, I turn 80 this year, and we are treating like this by an assesor.</p>