wM
waseem M

1 reviews | Active since Apr 2015

03 Apr 2019, 10:40

are you looking to be ****med? why not try standard bank insurance, 100% no payout rate.

stay away from this insurance company!!!! tried providing no stars but i had no option to put 1 just to get this review out there.

you wait for hours on the line and get no help. they always have excuses, well they deserve an award for the type of excuses they can provide.

so a month ago we had a storm and my rear part of my building had a wash trough mounted on the wall, long story short as it poured that wash trough broke. contacted standard bank insurance and then someone called bobs home improvements came over and then a month later I'm still waiting for the outcome. i initially called waited 1 hour and 12 minutes, before someone answered, they said the wash trough broke due to wear and tear, I did check with building companies and was advised there was no way to actually maintain those things and if they broke its by no means through wear and tear as standard bank insurance advised. anyway, they said I will get a detailed report and will move forward from there. 4 weeks have past and still no contact. now because I have this open claim I can't cancel the policy, as soon as they decide what they doing, I will cancel with them and move to outsource.

once again please don't take any insurance with standard bank insurance brokers.

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Replies (3)
wM
waseem M's update03 Apr 2019, 11:32
Reviewer Update
HLC19/001031
wM
waseem M's update03 Apr 2019, 14:30
Reviewer Update
Official private business reply Good morning Thank you for your hello peter post received, we apologise for the undue frustration caused. Kindly provide your policy number or claim number so that we can be able to assist . Complaint Resolution Centre ********** ********** so that's the message i got, and then these guys disappeared again
wM
waseem M's update13 Apr 2019, 16:16
Reviewer Update
So guess what???? Standard Bank contacted me l, promised to call me back 8 days after the date I posted on hello peter saying they will be "googling how to maintain" a wash trough. And they disappeared again LOL. Now over a month and still pathetic service from them. Please can I at least have you guys be able to let me cancel? Bear in mind, I will return 3 months of my premiums once I cancelled, via my bank. Look forward to MAYBE receiving a call from you guys ?!