Approved overdraft not linked in 24 hour period as promised per email.

Dear Standard Bank,

I am so so disappointed, I have a prestige account, I app**** for an overdraft on Sunday 8 October 2023. I was approved and received the mail stating that my overdraft of R200 000 will be available within 24 hours. Up until now which is more than 48 hours it still doesn't show.

I spoke to Natasha at the prestige bank department she is really trying to assist and she escalated the matter twice already today 10 October 2023 to no avail.

I went to your Silverton branch and the lady called the prestige department and I had to speak to them so much for going into a branch to resolve the matter. The lady assisting me said it already shows active it should just be linked or the funds should just be transferred into the account.

I don't understand how could one provide such service to their clients.

Your urgent assistance in this regard would be highly appreciated.

Kind regards Lilly Booyjens