Appauled by the pathetic, ********* and *********** customer services over almost 10 years!

My experience with this shoddy service provider over almost 10 years have totally deteriorated to the point i wish i had the option to rate stars into the minus! One star is actually a significant misrepresentation of customer service.

I have never been treated so unprofessionally, *********ly, and mishandled by *********** call centre agents and ghost team leaders, supervisors, managers who are dishonest, never keep to their word and provide no feedback.

Then to top it all off, after cancellation of the policy, my account is ****** of an amount which i am now made to believe i have to fight to get back for more than a week because an *********** call centre agent didnt do their work and some supervisor is too busy in meetings to approve the refund.

None of the complaints i havelaid are ever taken seriously by any of the managers, if it is in fact managers you speak to. Standard Banks new catch phrase whould be changed to: "We sincerely apologies" however we will escalate the matter for resolution. When a situation becomes too much then someone somewhere decides to throw money at you in the form of a "goodwill"payment to shut you up but still want to try and claim an excess from that amount despite it not being an actual claim to the ban****!!!!

Sis, this is an absolute abomination to the insurance market and standard bank perhaps you should just stay in your lane and focus on just banking, clearly diversifying services to the financial services market is not for you at all!!!

Hopefully by 1 April 2020, I wll have fully migrated to FNB and standard bank just a distant memory of what not to accept and look for in a financial services provider.