Appallingg customer service-Std Bank Home Insuramce

Claim No: 23/092350 : A medicine cabinet fell off the batroom wall cracking a mirror. I submitted a.claim in early November 2023. Service provider eventually came after numerous calls. After many follow up phone calls I was told they will make a cash payout of R1600+ which covers labour + mirror less R1 300+ excess, payout= R300+. Standard bank obviously chose the cash payout because its very convenient and cheaper for them. With the measley R300, I still have to buy a mirror and pay for labour. My question was, if they say the R1600 incl labour, in this case, whiat labour is it because nothing has been done. I complained and they have been giving me a run around since then. Forever still investigating. The service is appaulling. Even for the assessor to come through was a struggle, I had to follow up numerous times. We are now 2 weeks into March, I still have no feedback from the "investigation". They couldn't care less😔