Appalling service from Standard Bank’s insurance

Im appalled by the nonchalant attitude of Standard Bank when it come to assisting their clients with their claims. If the claim handler feels they have nothing to tell you the don’t even acknowledge an email from you. I have a claim with the from February 23 which they still haven’t resolved to date. Yesterday they sent me an email apologising for their delay but still no resolution or an expected time given to have this resolved. I’ve been numerous times to the branch with the same answers that they are working on it and are so sorry for the delay. Yet it’s now been twenty months. How much patience can one person have. I’m really disappointed of the unjust treatment I’ve received from the and now I’m seeking legal advice and using all platforms available to me to expose them for their horrible customer service. I’m so disappointed in their service and have my bank account with them my home loan with them and other services. However if their insurance division cannot be held accountable by Standard Bank and their service lacks so terribly. I will have to find a bank where I’m valued as a customer