APPALLING SERVICE FROM STANDARD BANK YET AGAIN

I experienced a loss at my home in October 2017, theft of my water pipes, to date no response from standard bank. Every time I call - I spend long periods waiting for someone to answer the calls, then I get on the line to be told I must send a quote cause even though their supplier had come through to assess the damages it is still not good enough, I encountered rude consultants, a manager that undertook to help but to date my claim is still not sorted out. did they expect me to wait for months on end to get water, is this the level of service you receive from such a reputable bank. I have NEVER in all my life experienced such horrific service, cause despite my numerous calls and emails there is still no feedback. I would like a senior person withn standard bank to call me as it is evident even management does not care about customers or the loss the experience. sad that we pay for service of this caliber. pls treat this as urgent.