Appalling Service from STANDARD BANK INSURANCE

Standard Bank is at it again with me. They first messed up our bond agreement and now they are rendering a terrible service to us with their insurance!

Three weeks ago we got hit by the rain in Stanger, KZN, and I called them on the 19th of October to ask for help (claim). They sent a builder the following day and an engineer on the 23rd (Monday). After that, there has not been any kind of communication from them since the 19th. I am the one who has to call them. I called earlier this week and they told me that the internal inspector’s report is still outstanding and that they’ll get to it before Friday (today) and call me to tell me what’s gonna happen. No one called me, and when I called earlier today they’re telling me that the internal inspector has not done his work! So now I have to wait more, with no one talking to me!

The rain is continuing to fall in KZN (you can check the forecast), and the damage is continuing. What am I supposed to do right now?! The forecast is showing rain again in a couple of days, and I’m supposed to keep waiting for the inspector to finish being busy on the road (as they said) while my house gets washed away! ITS BEEN THREE WEEKS, GOING ON FOUR!!! How much longer must I wait?!!!