Appalling service from Standard Bank Insurance

I tried logging a claim for about a week, never able to get through, calls dropped, unanswered messages, unreturned calls from even managers. After much persistence, I managed to log the claim and the assessment was done. After 2 weeks I called and was told the they have not received feedback from the assessor but t is overdue and they will call me back. To no surprise more pathetic service, now today after holding for another hour in an attempt to finally find out where we are at with the claim...nothing. A month to log the claim and get any feedback? How long will it take to get the job done? I feel like I am begging for a service. Can I please have what I pay for?