Appalling lack of service from Standard Bank Insurance

Actually, if I could give them zero stars, I would. As with many people I have been retrenched. I have been paying my bills as much as I could. But due to problems with UIF (that's another review!!) I am running low on funds. I remembered that I have a credit card protection policy. On the 11th of March, I emailed *** which was the email I was given. I have yet to hear from them. But I kept getting calls and emails from the credit card department about paying. I informed them that I had emailed the insurance department. They then gave me a different email address and I forwarded the documents to *** as well as the original email address I had been given on 17th of March. To date, I have not received a single response. Not even a receipt of email. Yet the calls from the credit card department still come. It's embarrassing and frustrating being in this situation. I am trying to do the right thing and these people are no help at all. I even called, but spent so much time waiting to be connected, all my airtime was used up. Including my free airtime. I cannot afford to buy more airtime at this time. I find the lack of response and support from Standard Bank appalling.