APPALLING CLAIMS SERVICE

I am really not impressed with the service i am receiving from Standard and their Assessors Network Claims Assessors. I submitted a claim on the 18th October 2022 for household contents. An assessor came out to see me on the 21st of October. I provided everything needed. I spoke to Standard bank on Wednesday the 2nd as the Assessor hasnt been taking nor returning my calls. Network Claims Assessors were called and they advised that they will provide the report to the insurance today ( Friday ). I just spoke to the Assessors now Matt De Beer who then told me a whole lot of different things which i was under the impression that they are sorted long time ago. I am really finding this kind of service not impressive at all. I need someone to handle this matter urgently and have it finalized. A claim that takes more than 10 days to be finalized is really crazy and ridiculous.