Appalled / Disappointed Client

******873. We submitted a claim about the 1st week of December 2025 for our roof due to all the heavy rainstorms we were having. Water coming in through a “small” portion on the roof through to the ceiling in the bedroom. We were told an assessor will be coming out the same day. Never showed up. Constant follow up calls were made trying to find out when an assessor will be coming out, leading to empty promises. One finally showed up Jan 24th, 2026, to assess the damages. Which by now was a small leak that turned into a huge leak and water damages. We were told to follow up with our Standard Bank consultant [Lothendo] on Jan 27th to hear the outcome. She was not available for nearly 2 weeks. Finally on Feb 7th we called the call centre again to find out what is happening. Response – Your claim has been rejected due to wear and tear.