Appalled at your lack of service!

We have been emailing Standard Bank Insurance since the 14th of October regarding a claim for damage from the storm on the 9th of October. Eventually we received a call on the 10th of November after sending several emails. It is impossible to get through telephonically. We were given a reference number and were asked to send through the photos and invoice again which we did immediately and since have heard NOTHING!!! To all consumers, I highly recommend you look elsewhere if looking for an insurance product. My next step will be to report SIL to the Ombudsman!