Apathy

Having suffered the indignity of having my house burgled I called standard bank insurers today to get feedback on my claim, I unfortunately was met my tumelo who refused to be of any sort of service, I needed feedback and I was told that they had not received from the assessor and thus he could not tell me when I would get an outcome on the claim. He further went on to tell me that I could call the assessors as his correspondendece would only be via email, which is in stark contrast to Tumi who had called the assessor on my behalf on the 19. When I asked for the supervisor I was greeted with the standard,"the supervisor is in a meeting". Tumelo even had the timerity to tell me that the assessment was beyond the expected outcome time and yet did not seem to want to make an effort, rather advising me I should call the assessor. Now this not the kind of service one expects especially given the emotive nature of making a claim for burglary and whilst I can appreciate it is a business there should at least be a level of urgency and at the very least some empathy given the circumstances. It is not my job to deal with your independent assessors as my contract exists with standard bank insurers. My previous experience with call centre agents marthie, constance and tumi was far superior to the deplorable service I was a victim of today. I would like two things please. 1. Please tell me whether my claim is approved or declined so I can move on with my life,you have already sorted out my door and I just await your correspondence on my household items 2. Please review Tumelos call which I made at approximately 1445 to 1500 today and tell me if that is an adequate representation of your brand and an adequate way in which your customers should be treated? Claim number 593008