Another ignored insurance claim

So yet again a week has gone by after emailing for a claim and ZERO feedbac****! Yet when Standardless Bank finally gets someone to your property they say you not taking care of your property - NO - you leaving a claim for something to stay broken for more than a week with ZERO acknowledgement of request means the broken item etc... stays as is and because of your complete lack of caring for your customers means my property is lacking - WHAT IN THE HEALL DO YOU ACTUALLY DO THERE? How can every request I email NEVER get acknowledged until I complain on another platform??? PATHETIC - I WANT FEEDBACK!?!