Another debit order complain

I'm so angry right now. I have had enough of Standard Bank, right now I had a good mind to change to use my FNB account for my salary and move my savings over too.<br> <br> I called Standard Bank funeral plan department on the 4th of February and I spoke to Sechaba, I instructing them to change my both my funeral plan policy debit orders to the 1st of each month and they still went ahead and debited my account. I'm only getting paid on the last day of the month and I need that money to be reversed and re-debited on the date I requested for the debited order to go off. I actually need that money and have had enough of Standard Bank not listening to me. <br> <br> I have another complain, last month my bond was debited after I instructed them to change the debit order to the 1st. My son passed away on the 18th and a friend deposited R5000 on the 19th and they debited me on the 20th. I called to complain about they, they changed the date however I had to access my 32 days account to pay for my son's funeral, I was charged R400 for the early repayment penalty fee, the home loans complains department ensured me that they'd reverse it but nothing happened. I want my R400 back. I'm sick and tired of this