1 reviews | Active since Oct 2019
Angry policy holder
We have a house insurance with standard bank, and i lodge a claim about my fit in cupboard that is damaged due to water, they called me week before last that my claim is rejected and i lodge a complain about why the claim was rejected and below is the feedback that i got from standard bank insurance.
Good day Mr & Mrs Mapea
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days for resolution however this will vary due to the COVID-19 impact on business operations. We will unfortunately be working away from the office and will communicate via emails.
The claim number provide was registered to the client T Zhou on the 11/01/2020 and was settled. Please provide us with your I.D number or policy number so that we can investigate this.
Kind Regards
Mahommed Shaffee Khan
SB-Logo-03
Executive and Social Media Moderator
Tel+27(0)10 ***
***
www.Standardbank.co.za
For escalation, please contact
Senior Manager: Lutendo Magadani +27(0)10 *** ***
HOD: Louis Muzangwa +27(0)10 *** ***
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
And I've send the ID number until today we haven't heard anything from standard bank insurance so my concern is, why are they selling us lies that my insurance will fix each and everything that is attached to the building i really need my kitchen unit to be fix and i am going to cancel the policy because they dont care about our needs.
*** Please make sure that you give me a call thank you. Show quoted text
As i said the thing that cost a leaking on my tap it was a pipe that was cracked inside my wall, your so called plumbers they came with a geyser telling me that standard bank insurance told them that my geyser was leaking and my geyser is fine so they did nothing as I said and after they left i had to go look for a plumber, a gentleman that they referredto us and indeed he did fix the pipes and if you say you want proof i can always take fotos of the finished job and as for the invoice i dont have, you standard bank insurance you selling lies to people so if you can't fix my kitchen unit what is the use of me having standard bank insurance as my main insurer. I'm really sick and tired with standard bank insurance if you don't come to fix my kitchen unit i am going to cancel the policy.
Regards,
Lawrence and Lerato Mapea
Good day Mr Mapea I understand what you are say however because we do not have this information on our side we require you to provide us with the photos, report and invoice from the plumber and I can arrange for the claim to be over turned if all is in order. With out this information the complaint will be rejected and closed as we are unable to dispute the claims area findings. I look forward to receiving these documents so that I can resolve this complaint.Show quoted textShow quoted text
As i said the thing that cost a leaking on my tap it was a pipe that was cracked inside my wall, your so called plumbers they came with a geyser telling me that standard bank insurance told them that my geyser was leaking and my geyser is fine so they did nothing as I said and after they left i had to go look for a plumber, a gentleman that they referredto us and indeed he did fix the pipes and if you say you want proof i can always take fotos of the finished job and as for the invoice i dont have, you standard bank insurance you selling lies to people so if you can't fix my kitchen unit what is the use of me having standard bank insurance as my main insurer. I'm really sick and tired with standard bank insurance if you don't come to fix my kitchen unit i am going to cancel the policy.
Regards,
Lawrence and Lerato Mapea
Good day Mr Mapea I understand what you are say however because we do not have this information on our side we require you to provide us with the photos, report and invoice from the plumber and I can arrange for the claim to be over turned if all is in order. With out this information the complaint will be rejected and closed as we are unable to dispute the claims area findings. I look forward to receiving these documents so that I can resolve this complaint.Show quoted textShow quoted text